Frequently Asked Questions



Question: Can I cancel or change my order?
Answer:
After you press Submit, your order begins processing and can’t be changed or canceled. However, you can return your order after you receive it. Please review our return instructions.

Question: What is your return policy?
Answer:
All Sales are final. Items cannot be returned for exchange, credit or refunds. If there is a defect in the product or damage occurs during shipping, please contact support within 14 days of the sale.

Question: What is your refund policy?
Answer:
All Sales are final. Items cannot be returned for exchange, credit or refunds. If there is a defect in the product or damage occurs during shipping, please contact support within 14 days of the sale.

Question: When will I receive my order?
Answer:
Delivery varies based upon many factors including time of year and item ordered.
Specialty items may take additional time to manufacture and deliver.
Please see your order confirmation for approximated delivery times.

Question: How Long are my photos online?
Answer:
Your photos will be available for at least 14 days.
However, we keep all images archived. Fill out a Customer Service Request


Question: What security measures are used during checkout?
Answer:
We implement a variety of security measures to maintain the safety of your personal information when you enter, submit, or access your personal information. We do not use vulnerability scanning and/or scanning to PCI standards. We do not use Malware Scanning. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology. We implement a variety of security measures when a user places an order, enters, submits, or accesses their information to maintain the safety of your personal information. All transactions are processed through a gateway provider and credit card numbers are not stored on our servers.